Refund & Cancellation Policy

1. Membership Fees

All membership fees for Silver, Gold, and Platinum plans are one-time payments. Fees are clearly displayed on the membership page before purchase. By completing your registration and payment, you confirm that you understand and accept the fee structure.

2. Cancellation

You may request cancellation of your membership within 24 hours of registration, provided that no profile verification or service has been initiated. To cancel, contact us via email or phone with your registration details.

3. Refund Eligibility

Refunds are processed only in the following cases:

• Cancellation request within 24 hours of registration and before verification begins
• Service not delivered due to a fault on our end
• Duplicate payment charged by technical error

Refunds are not provided once profile verification, introductions, or concierge services have been initiated.

4. Refund Process

Approved refunds are typically processed within 7-14 business days using the original payment method. You will be notified via email once the refund is initiated. Processing times may vary depending on your bank or payment provider.

5. Disputes

If you have a concern about a charge or service, please contact us first. We will review your request and respond within 5 business days. We are committed to resolving issues fairly and promptly.

6. Contact Us

For cancellation or refund requests, please contact us: